RBS customers across the banking group’s three outlets have been left locked out their accounts as they tried to access online banking or mobile apps.
The group has apologised as customers at its Royal Bank of Scotland, Natwest and Ulster Banks were left locked out their accounts when they tried to access its online banking or mobile app.
The problem was initially thought to be a glitch affecting only Natwest customers, but later emerged as being widespread across the RBS banking group.
The bank said it is “working hard to fix” the problem.
In a statement sent to customers it said: “We are sorry if you are having trouble getting into our online banking or mobile app.
We’re aware of some issues on our Online and Mobile Banking services and are working hard to fix them. Telephone Banking and ATMs are available. Sorry and thanks for your patience.
— NatWest (@NatWest_Help) September 21, 2018
“We are working hard to resolve the issue. You can still access your account through telephone banking or alternatively you can visit one of our ATMs.”
The glitch comes a day after some Barclays customers were left struggling to log into their accounts due to a technical problem.
But RBS is in fact the fourth financial services firm to suffer an outage this week, with Barclays, the Co-operative
Bank and fintech Cashplus all apologising to their customers for disruptions to their services.
The pressure on retail banks to bolster their technology infrastructure has been heightened in recent years as they have proceeded with cutting down on high street branches, making customers increasingly reliant on digital services to manage their finances.
The consequences of technical hitches have become more severe as a result.
Earlier this year a major outage at mid-sized lender TSB, owned by Spain’s Sabadell, left thousands of customers
unable to access their money or make vital payments for long periods.
The bank’s most recent tech meltdown last month ended in the departure of its chief executive Paul Pester, after seven years in the role.