Hackers access 5.9m bank cards at Dixons Carphone

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Dixons Carphone says it has been the victim of an “unauthorised data access” in which millions of customer bank card details were targeted over the past 12 months.

The company believed there were attempts since last July – discovered over the past week – to compromise 5.9 million cards in one of its processing systems for Currys PC World and Dixons Travel stores.

It said there was currently no evidence of any fraudulent use of the information – with the vast majority of the cards having chip and pin protection.

However, it added that the company said it had notified card providers to 105,000 non-EU issued cards which did not have chip and pin technology so those customers could be immediately protected.

In addition, Dixons Carphone said 1.2 million personal data records were hacked.

Currys PC World Hackers access 5.9m bank cards at Dixons Carphone Hackers access 5.9m bank cards at Dixons Carphone totum 1 2048x1536 3405699
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Inside a Currys PC World store

It admitted non-financial personal data, such as name, address or email address, was accessed but it again insisted that it had seen no evidence of any fraud at this stage.

The breach was currently being investigated by police, it said, while regulators had also been informed.

It is the second hack the company has been forced to admit publicly in the past three years after it was targeted in 2015.

The company’s shares lost 5% of their value when trading began on Wednesday morning shortly after the latest disclosure.

Chief executive Alex Baldock said: “We are extremely disappointed and sorry for any upset this may cause.

“The protection of our data has to be at the heart of our business, and we’ve fallen short here.

“We’ve taken action to close off this unauthorised access and though we have currently no evidence of fraud as a result of these incidents, we are taking this extremely seriously.

“We are determined to put this right and are taking steps to do so; we promptly launched an investigation, engaged leading cyber security experts, added extra security measures to our systems and will be communicating directly
with those affected.”

The hacking represents a baptism of fire for Mr Baldock, who took over after Seb James quit as chief executive in January to take the helm at Boots.

Dixons Carphone has issued a series of profit warnings since last summer amid tough trading for its mobile phone arm.

It has part-blamed a slowdown in upgrades to new handsets for financial woes which have forced the company to slim down its Carphone Warehouse operation.

A branch of Carphone Warehouse on May 15, 2014 in London, England. Hackers access 5.9m bank cards at Dixons Carphone Hackers access 5.9m bank cards at Dixons Carphone 99c450f89b0af13f1104b46fb1b7eaf77e38caf63e760cbdda5f704579409e8e 4081392
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More than 90 Carphone Warehouse stores are due to close though staff are being redeployed

The data breach could potentially leave the company open to a large fine.

The Information Commissioner’s Office imposed penalties totalling £500,000 on TalkTalk for failings after it was hit by a major cyber attack in 2015 that exposed details on 150,000 customers.

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